CORE SERVICE: Technical Support

 

 

Whether you require the full-time services of a team of IT professionals, or just on-demand help with an urgent technical problem, PTD Technology can provide staffing assistance to meet your business goals.


So, whether your needs involve

  • a multi-state network, or a single machine
  • long-term assistance, or one-time rapid response
  • major deployment of new technology, or repairing an existing system

...we can provide top-notch IT specialists to boost your organization's productivity to a higher level.

 

For information on our on-demand Tech-in-Time service, click here.

  


 

Help Desk Operation:

  • Software support
  • Technical support
  • Assistance generating reports
  • Procedural assistance

 

 

Program Analysis:

  • Software development
  • Software systems analysis
  • Software integration testing
  • Software implementation

Technical Administration:

  • Computer operations management
  • Web Hosting solutions
  • Web Server maintenance and operation
  • Documentation specialists

 

"We use technical writers from PTD Technology for everything from preparing training handbooks and systems documentation, to creating special presentations and executive white papers. Tech writers from PTD really are a project manager's dream: they're team players, on time, within budget, and their quality of work is excellent."

-Kristie Cheadle, Project Manager/Team Leader, Michigan Department of Information Technology

 

EXAMPLE: The State of Michigan contracted with PTD Technology to provide staff training and implementation for a major deployment of a social service IT system. Our role was subsequently expanded to include system development, testing, and configuration, project management, and help-desk operations. As a result, more children all across the state now receive the support they deserve.

 

 

 

 

For more information about our capabilities - 
or to arrange a free consultation regarding 
your technology needs - call 
Business Development at 517-333-9363 X 150 or 
e-mail 
BizDev@PTDTechnology.com