What Can Microsoft CRM Do For Me?

Microsoft CRM is designed to meet budget and support needs for mid-market businesses. Delivery and implementation through PTD Technology, a certified Microsoft Business Solutions partner, includes hands-on assistance with setup and maintenance processes along with comprehensive training and support resources.

For More Information

about our capabilities, or to arrange a free consultation regarding your technology needs, call Business Development at (517) 333-9363 x150 or e-mail

Microsoft CRM

Microsoft Business Solutions CRM can help you and your customers boost sales, provide top-quality customer service, and make smarter, more agile business decisions.

Microsoft CRM offer Superior customer service and increases your capacity to handle requests, without adding employees. Microsoft CRM Customer Service helps your service representatives track customer requests, manage support issues from initial contact through successful resolution, and provides customers with the consistent, efficient service that ensures satisfaction.

Help ensure efficient customer service processes, assign, manage, and resolve support incidents successfully with automated routing, queuing, and escalation of service requests, along with case management, communications tracking, and auto-response e-mail.

  1. Increase Sales Success
    Shorten the sales cycle and improve close rate with leads and opportunity management, automated sales processes, quote creation, and order management.
  2. Deliver Efficient, Consistent Customer Service
    A shared knowledge base and automated routing and queuing make it easy to serve customers efficiently.
  3. Make Informed, Agile Decisions
    Comprehensive reports let you forecast sales, measure business activity and performance, evaluate sales and service success, and identify trends, problems, and opportunities.
  4. Work from Outlook or the Web
    Access full sales functionality online or offline through Microsoft Outlook, or work online from any location using a Web browser.
  5. Share Information
    Tightly integrated Sales and Customer Service functionality makes it easy to view, update, and share information across teams and departments.
  6. Use Easily
    Designed for ease of use, Microsoft CRM ensures that sales teams get started fast.
  7. Customize and Scale Easily
    Configure user interfaces and workflow processes, customize the solution to fit your business, and scale the installation to meet changing needs.
  8. Integrate Powerfully
    Integrate with Microsoft Office, Microsoft Business Solutions for Financial Management and other business systems.


PTD Technology is a Technology Solutions Provider for businesses, the retail market, non-profit, higher education, and government entities. Our objective is to help our customers capitalize on their technology, ultimately contributing to increased profitability, efficiency, and the ability to provide enhanced service to their clients. PTD specializes in Custom Applications, Technological Education, Consulting, Project Management, Technical Writing, and IT Support.






PTD Technology

3001 Coolidge Road, Suite 403

East Lansing, MI 48823

(517) 333-9363


Like what you see? Contact PTD today to get your project started!

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